All returned items must be back to our facility within 14 business days of the date we shipped the order. Anything received to our facility after 14 business days will be denied. If the return is denied, you will need to call to pay for it to be shipped back to you. If the denied return is not claimed within 30 days, it will be donated to charity. All Returnable items may be returned for STORE CREDIT ONLY. We do not issue refunds. We do not cover any shipping cost, customers are responsible for shipping costs.
Exchanges: We do not offer exchanges, because we cannot guarantee your size will be in stock by the time you return it to us. We have a large selection of products, making everything come and go very quickly!
Non-Returnable Items: There are certain items that cannot be accepted, the following are non-returnable:
- Clearance Items
- Final Sale Items
Other Items such as, bralettes/bras/bandeaus, leggings/yoga pants, hair accessories/hats/beanies, swimwear, undergarments, socks and eyewear. Due to hygienic purposes, there will be NO EXCEPTIONS on these items. Product details will state if an item is final sale.
- Items returned that are over the 14 business days allotted.
Store Credit: We only offer store credit, no refunds. Once you are issued your store credit, it will expire in exactly 30 days of the issue date, so be sure to use it!
Processing Time: Once we receive your return it can take 7-10 business days for it to be processed and for store credit issued. You will be emailed by our returns department once your store credit has been been approved
Damaged Items: If you believe you have received a damaged item, you have 3 days (including weekends) to contact us about the damage. DO NOT send it back. Email xxxxxxxx. with pictures and a description of the damage, and be sure to include a picture of your invoice as well.
Steps to Return Items:
- Make sure all of the items you are returning follow the guidelines of our return policy.
- Make sure to contact us
- Ship back using whichever shipping method you prefer, since you will be covering the shipping costs. (we do not cover shipping costs)
- Please allow 7-10 business days for your return to be processed.
Please send returns to:
1707 Jacaman Road
Laredo, TX 78041